The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
- 期刊名称European Journal of Marketing
- 作者Choi, Beomjoon; Choi, Beom-Jin
- 卷第48卷
- 印刷ISSN0309-0566
- 文件大小223.74KB
- 发表时间2014-02-04
- DOI10.1108/EJM-06-2011-0299
- 页码108-131
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