Having “a say”: forms of voice in Australian call centres
- 期刊名称Employee Relations
- 作者McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; Burgess, John
- 卷第36卷
- 期第3期
- 印刷ISSN0142-5455
- 文件大小263.57KB
- 发表时间2014-04
- DOI10.1108/ER-01-2013-0005
- 页码214-234
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