An integrated-process model of service quality, institutional brand and behavioural intentions
- 期刊名称Managing Service Quality: An International Journal
- 作者Sultan, Parves; Yin Wong, Ho
- 卷第24卷
- 期第5期
- 印刷ISSN0960-4529
- 文件大小321.71KB
- 发表时间2014-09-02
- DOI10.1108/msq-01-2014-0007
- 页码487-521
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