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ITIL-based IT service support process reengineering

Valverde, Raul; Saade, Raafat George; Talla, Malleswara; Moraa, Manuel; Marx-Gómez, Jorge; Wang, Fen; Gelman, Ovsei

期刊名称Intelligent Decision Technologies
作者Valverde, Raul; Saade, Raafat George; Talla, Malleswara; Moraa, Manuel; Marx-Gómez, Jorge; Wang, Fen; Gelman, Ovsei
卷第8卷
期第2期
印刷ISSN1872-4981
电子ISSN1875-8843
文件大小4799.03KB
发表时间2014-01-10
DOI10.3233/IDT-130182
页码111-130