Fresh perspectives on customer experience
McColl-Kennedy, Janet R.; Gustafsson, Anders; Jaakkola, Elina; Klaus, Phil; Radnor, Zoe Jane; Perks, Helen; Friman, Margareta
- 期刊名称Journal of Services Marketing
- 作者McColl-Kennedy, Janet R.; Gustafsson, Anders; Jaakkola, Elina; Klaus, Phil; Radnor, Zoe Jane; Perks, Helen; Friman, Margareta
- 卷第29卷
- 印刷ISSN0887-6045
- 文件大小180.74KB
- 发表时间2015-09-14
- DOI10.1108/JSM-01-2015-0054
- 页码430-435