Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms
- 期刊名称Journal of Business Research
- 作者Malhotra, Neeru; Ackfeldt, Anna-Lena
- 印刷ISSN0148-2963
- 文件大小369.48KB
- 发表时间2016-4
- DOI10.1016/j.jbusres.2016.03.038
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