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[Communications in Computer and Information Science] Software Process Improvement and Capability Determination Volume 609 || A Simulation and Gamification Approach for IT Service Management Improvement

[Communications in Computer and Information Science] Software Process Improvement and Capability Determination Volume 609 || A Simulation and Gamification Approach for IT Service Management Improvement

Clarke, Paul M.; O'Connor, Rory V.; Rout, Terry; Dorling, Alec

作者Clarke, Paul M.; O'Connor, Rory V.; Rout, Terry; Dorling, Alec
文件大小285.92KB
发表时间2016
DOI10.1007/978-3-319-38980-6_7
页码84-97

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