What Factors Influence Employee Service Recovery Performance and What Are the Consequences in Health Care?
- 期刊名称Quality Management in Health Care
- 作者Nadiri, Halil; Tanova, Cem
- 卷第25卷
- 期第3期
- 印刷ISSN1063-8628
- 文件大小270.96KB
- 发表时间2016
- DOI10.1097/QMH.0000000000000104
- 页码162-175
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