When service failure leads to sin
- 期刊名称Journal of Service Theory and Practice
- 作者Chong, Yit Sean; Ahmed, Pervaiz K.
- 印刷ISSN2055-6225
- 文件大小258.19KB
- 发表时间2018-03-13
- DOI10.1108/JSTP-02-2017-0024
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