The critical role of customer forgiveness in successful service recovery
- 期刊名称Journal of Business Research
- 作者Harrison-Walker, L. Jean
- 印刷ISSN0148-2963
- 文件大小990.06KB
- 发表时间2018-10
- DOI10.1016/j.jbusres.2018.07.049
Application layer multicast tree for real-time media deliveryHwangjun Song; Dong Sup Lee; Hyung Rai Oh · 2006
Scalable proxy caching algorithm minimizing client’s buffer size and channel bandwidthHyung Rai Oh; Hwangjun Song · 2006
A Novel Dynamic and Scalable Caching Algorithm of Proxy Server for Multimedia ObjectsHyung Rai Oh; Hwangjun Song · 2007
Energy efficient MAC protocol for delay-sensitive data transmission over wireless sensor networkHyung Rai Oh; Hwangjun Song · 2012
Entire network load-aware cooperative routing algorithm for video streaming over mobile ad hoc networksOh Chan Kwon; Hyung Rai Oh; Zae-Kwun Lee; GyeongCheol Lee; Youngho Park; Hwangjun Song · 2012
Metafile-Based Scalable Caching and Dynamic Replacing Algorithms for Multiple Videos Over Quality-of-Service NetworksHyung Rai Oh, ; Hwangjun Song, · IEEE Transactions on Multimedia · 2007
An effective mesh-pull-based P2P video streaming system using Fountain codes with variable symbol sizesHyung Rai Oh; Dapeng Oliver Wu; Hwangjun Song · 2011
QoS-aware routing and power control algorithm for multimedia service over multi-hop mobile ad hoc networkZae-Kwun Lee; GyeongCheol Lee; Hyung Rai Oh; Hwangjun Song · 2012