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[Lecture Notes in Computer Science] Internet Science Volume 11193 (5th International Conference, INSCI 2018, St. Petersburg, Russia, October 24–26, 2018, Proceedings) || What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study

[Lecture Notes in Computer Science] Internet Science Volume 11193 (5th International Conference, INSCI 2018, St. Petersburg, Russia, October 24–26, 2018, Proceedings) || What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study

Bodrunova, Svetlana S.

作者Bodrunova, Svetlana S.
文件大小221.48KB
发表时间2018
DOI10.1007/978-3-030-01437-7_16
页码194-208

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