Virtuous cycles of service quality: an empirical test
- 期刊名称International Journal of Operations & Production Management
- 作者Rosenzweig, Eve; Queenan, Carrie; Kelley, Ken
- 印刷ISSN0144-3577
- 文件大小341.31KB
- 发表时间2018-12-05
- DOI10.1108/IJOPM-11-2017-0678
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