![Developing a model of critical success factors for TQM implementation in MSMEs in India and their effect on internal and external quality of organisation]()
Developing a model of critical success factors for TQM implementation in MSMEs in India and their effect on internal and external quality of organisationGupta, Himanshu; Bisen, Jayant; Kumar, Satyam; Das, Shantanu · International Journal of Business Excellence · 2016