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Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach

Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach

Monferrer, ; Segarra, ; Estrada, ; Moliner,

期刊名称Sustainability
作者Monferrer, ; Segarra, ; Estrada, ; Moliner,
卷第11卷
期第18期
电子ISSN2071-1050
文件大小1009.49KB
发表时间2019-09-09
DOI10.3390/su11184930

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