海量图书期刊资源,随时随地畅享阅读乐趣
Leading for customer service ingenuityChip R. Bell; Bilijack R. Bell · 2004
企业教练 building partnerships for learning(美) 奇普 R. 贝尔著;Chip R. Bell 胡园园等 译 · 北京:机械工业出版社 · 2004
如何赢得死心塌地的客户 始终吸引客户、锁定客户(美)奇普·R.贝尔(Chip R. Bell)著;蒋其宝,俞迪飞译 · 北京:中信出版社 · 2003
The vulnerable leaderChip R. Bell · 2005
Review: Workforce 2000Bell, Chip R. · Adult Learning · 1989
The service edge: 101 companies that profit from customer care, by Ron Zemke with Dick Schaaf. (1989). New York: New American Library. 584 pp., $19.95, clothChip R. Bell · 1990