![[Service Science: Research and Innovations in the Service Economy] Case Studies in Service Innovation || Introduction to Innovation Management within an Organization Cases]()
[Service Science: Research and Innovations in the Service Economy] Case Studies in Service Innovation || Introduction to Innovation Management within an Organization CasesMacaulay, Linda A.; Miles, Ian; Wilby, Jennifer; Tan, Yin Leng; Zhao, Liping; Theodoulidis, Babis · 2012