Unattended reception ? a business opportunity?
- 期刊名称International Journal of Services Technology and Management
- 作者Kamarainen, Vesa; Punakivi, Mikko
- 卷第5卷
- 期第2期
- 印刷ISSN1460-6720
- 电子ISSN1741-525X
- 文件大小338.70KB
- 发表时间2004
- DOI10.1504/ijstm.2004.004059
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