Service Quality From the Customer's Perspective: An Empirical Investigation
- 期刊名称Quality Management Journal
- 作者Saravanan, R.; Rao, K. S. P.
- 卷第14卷
- 期第3期
- 印刷ISSN1068-6967
- 电子ISSN2575-6222
- 文件大小310.22KB
- 发表时间2007-01
- DOI10.1080/10686967.2007.11918032
- 页码15-22
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