![[Lecture Notes in Computer Science] Internet Science Volume 11193 (5th International Conference, INSCI 2018, St. Petersburg, Russia, October 24–26, 2018, Proceedings) || What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study]()
[Lecture Notes in Computer Science] Internet Science Volume 11193 (5th International Conference, INSCI 2018, St. Petersburg, Russia, October 24–26, 2018, Proceedings) || What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview StudyBodrunova, Svetlana S. · 2018