Do ongoing relationships buffer the effects of service recovery on customers' trust and loyalty?
- 期刊名称International Journal of Bank Marketing
- 作者Pizzutti dos Santos, Cristiane; Basso, Kenny
- 卷第30卷
- 期第3期
- 印刷ISSN0265-2323
- 文件大小180.24KB
- 发表时间2012-04-06
- DOI10.1108/02652321211222540
- 页码168-192
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