海量图书期刊资源,随时随地畅享阅读乐趣
Measurement of Service Quality from the Customer's Perspective – An Empirical StudySaravanan, R.; Rao, K. S. P. · Total Quality Management & Business Excellence · 2007
The Impact of Employees' Characteristics on Total Quality Service Implementation: An Empirical StudySaravanan, R.; Rao, K. S. P. · Quality Management Journal · 2006
IndexInternational Journal of Applied Quality Management · 1999
The value of quality improvementsSetijono, Djoko; Dahlgaard, Jens J. · International Journal of Quality & Reliability Management · 2008
Reliability in lean systemsKeyser, Robert S.; Sawhney, Rapinder S. · International Journal of Quality & Reliability Management · 2013
Improving the pharmaceutical supply chainBreen, Liz; Crawford, Helen · International Journal of Quality & Reliability Management · 2005
Managing challenges in sustaining business excellenceBrown, Alan · International Journal of Quality & Reliability Management · 2013
Environmental regulationsGurtoo, Anjula; Antony, S.J. · Management of Environmental Quality: An International Journal · 2007
Competing through maintenance strategiesMadu, Christian N. · International Journal of Quality & Reliability Management · 2000
Six Sigma: myths and realitiesRanjan Senapati, Nihar · International Journal of Quality & Reliability Management · 2004