Lean transformation in the pure service environment: the case of the call service centre
- 期刊名称International Journal of Operations & Production Management
- 作者Piercy, Niall; Rich, Nick
- 卷第29卷
- 期第1期
- 印刷ISSN0144-3577
- 文件大小139.62KB
- 发表时间2009-01-09
- DOI10.1108/01443570910925361
- 页码54-76
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