Rezensionen
- 作者Eduard Stupening; Ola Svenson; Norbert Reich; Michael Whincup; Friedrich Wilhelm Dörge; Ingo Schoenheit; Norbert Reich; Annemarie Bopp-Schmehl; Günther Rosenberger; Gerhard Scherhorn
- 卷第3卷
- 印刷ISSN0168-7034
- 电子ISSN1573-0700
- 文件大小2960.48KB
- 发表时间1979
- DOI10.1007/bf02386029
- 页码350-381
Corporate consumer affairs departments — A communications perspectiveClaes Fornell · 1978
Customer Satisfaction and Shareholder ValueAnderson, Eugene W.; Fornell, Claes; Mazvancheryl, Sanal K. · Journal of Marketing · 2004
Customer Satisfaction and Shareholder ValueEugene W. Anderson, Claes Fornell and Sanal K. Mazvancheryl · Journal of Marketing · 2004
Political Democracy--How Many Dimensions?Claes Fornell · American Sociological Review · 1983
A Model for Customer Complaint ManagementClaes Fornell and Birger Wernerfelt · Marketing Science · 1988
Does Offshoring Impact Customer Satisfaction?Whitaker, Jonathan; Krishnan, Mayuram S.; Fornell, Claes · SSRN Electronic Journal · 2008
The Vicious Circle of Consumer ComplaintsFornell, Claes; Westbrook, Robert A. · Journal of Marketing · 1984
顾客满意度与ACSIClaes Fornell，刘金兰编著 · 天津：天津大学出版社 · 2006