海量图书期刊资源,随时随地畅享阅读乐趣
[Advances in Intelligent and Soft Computing] Soft Computing in Information Communication Technology Volume 158 || A Review on Service Quality and Student Satisfaction of Higher EducationLuo, Jia · 2012
Segmenting the Australian organic food consumer marketSultan, Parves; Wong, Ho Yin; Sigala, Marianna; Phau, Ian · Asia Pacific Journal of Marketing and Logistics · 2017
The success of born global firms: a conceptual modelSultan, Parves; Wong, Ho Yin · J. for Global Business Advancement · 2011
Antecedents and consequences of service quality in a higher education contextSultan, Parves; Yin Wong, Ho · Quality Assurance in Education · 2013
Service quality in a higher education context: an integrated modelQuintal, Vanessa Ann; Sultan, Parves; Yin Wong, Ho · Asia Pacific Journal of Marketing and Logistics · 2012
An integrated-process model of service quality, institutional brand and behavioural intentionsSultan, Parves; Yin Wong, Ho · Managing Service Quality: An International Journal · 2014
How brand-oriented strategy affects the financial performance of B2B SMEsAnees-ur-Rehman, Muhammad; Wong, Ho Yin; Sultan, Parves; Merrilees, Bill; Johnston, WesleyJ; Johnston, WesleyJ · Journal of Business & Industrial Marketing · 2018
Measuring and managing brand equityMartensen, Anne; Grønholdt, Lars · International Journal of Quality and Service Sciences · 2010
Service productivity, quality and innovationParasuraman, A. · International Journal of Quality and Service Sciences · 2010
Understanding professional service deliveryWalsh, Kate; Gordon, Judith R. · International Journal of Quality and Service Sciences · 2010
Continuous improvement put into practiceSwartling, Dag; Olausson, Daniel · International Journal of Quality and Service Sciences · 2011
Organizational learnability and innovabilityMi Dahlgaard‐Park, Su; Dahlgaard, Jens J. · International Journal of Quality and Service Sciences · 2010
Quality through accreditationLagrosen, Stefan Olof; Dahlgaard-Park, Su Mi; Dahlgaard-Park, Su Mi · International Journal of Quality and Service Sciences · 2017
Creating value in multiple cooperative relationshipsIppolito, Adelaide · International Journal of Quality and Service Sciences · 2009
Rethinking “quality” by classic grounded theoryChristiansen, Ólavur · International Journal of Quality and Service Sciences · 2011