海量图书期刊资源,随时随地畅享阅读乐趣
Improving Customer Service and Profitability Through Customer Intervention in Service RelationshipsSharma, Arun · Journal of Relationship Marketing · 2008
Improving customer service: issues in customer contact managementSpencer‐Matthews, Sarah; Lawley, Meredith · European Journal of Marketing · 2006
The customer-service life cycle: a framework for improving customer service through information technologyGabriele Piccoli; Bonnie R. Spalding; Blake Ives · 2001
A Framework for Improving Customer Service through Information Technology: The Customer-service Life CyclePiccoli, Gabriele; Spalding, Bonnie R.; Ives, Blake · The Cornell Hotel and Restaurant Administration Quarterly · 2001
SMART — improving customer serviceC J Selley; S Baker; R McKay · 1997
GUIDING PRINCIPLES FOR IMPROVING CUSTOMER SERVICEGarfein, Richard T. · Journal of Services Marketing · 1988
Improving customer serviceStrategic Direction · 2008
TQM? It’s as Easy as ABCBabbar, Sunil; Aspelin, David J. · The TQM Magazine · 1994
The Overtime Rebellion: Symptom of a Bigger Problem?Sunil Babbar and David J. Aspelin · The Academy of Management Executive (1993-2005) · 1998
Building Relationships Through PersonalizationStell, Roxanne; Paden, Nita L. · Journal of Customer Service in Marketing & Management · 1998
The HASSLE ScaleRichard, Michael D.; Hicks, Dee Dee · Journal of Customer Service in Marketing & Management · 1997
Customer SatisfactionHarmon, Harry A. · Journal of Customer Service in Marketing & Management · 1997
The Japanese ConsumerHerbig, Paul; Howard, Carol · Journal of Customer Service in Marketing & Management · 1998
Service QualityGenestre, Alain; Herbig, Paul · Journal of Customer Service in Marketing & Management · 1997
Customer Service EmployeesClow, Kenneth; Rogers, Jerry D.; Baack, Donald · Journal of Customer Service in Marketing & Management · 1998
Total Quality ManagementChattopadhyay, Satya P. · Journal of Customer Service in Marketing & Management · 1997
Preface and IntroductionWinston, William J. · Journal of Customer Service in Marketing & Management · 1997